Timeless eyewear for every moment | UAE - same day delivery & free returns

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Orders & Payments

How do I place an order on Maxine Leigh?
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Browse our eyewear collections, select your preferred frames, and add them to your cart. Proceed to checkout as a guest, or create an account to securely save your details for a faster, seamless experience on future orders. If you have any questions, don’t hesitate to contact us. 

Can I change or cancel my order after placing it?
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We process orders quickly to ensure on time delivery. If you need to amend or cancel your order, please contact us as soon as possible and we’ll do our best to assist before it is dispatched.

What payment methods does Maxine Leigh accept?
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We accept Visa, Mastercard, Apple Pay, and other secure online payment methods. All transactions are fully encrypted and processed securely to ensure your payment details remain protected.

Why isn’t Apple Pay working for me?
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For UAE orders, please ensure your emirate (for example, Dubai) is entered correctly in the “Area” field of your Apple Wallet address.

Shipping & Delivery

Where does Maxine Leigh ship?
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We offer worldwide shipping. Please note that we do not ship to countries affected by ongoing conflict.

How long does delivery take?
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United Arab Emirates

- Delivery time: 0 –1 working days
- Same-day delivery: Orders placed before 2pm (excluding Sunday)
- Next-day delivery: Orders placed after 2pm (excluding Sunday)

Oman, Kuwait, Bahrain & Saudi Arabia

- Delivery time: 2 – 4 working days (excluding Sunday)

Rest of the world

- Delivery time: 5 – 7 working days (excluding Saturday & Sunday)

Is shipping free?
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Yes - complimentary shipping is offered on all orders. For orders placed outside of the UAE, customs duties and taxes may apply and are the responsibility of the customer.

Will I receive tracking information?
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Yes. You will receive an order confirmation once your purchase is placed, followed by tracking details when your order has been dispatched.

Do I need to pay customs duties or taxes?
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If you are placing an order outside of the UAE, any customs duties, import charges, or local taxes applied by your country are the responsibility of the customer.

Returns & Refunds

What is your return policy?
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We accept returns that are initiated within 14 days of receiving your order. Items must be unused and returned in their original packaging.

Are returns free?
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- United Arab Emirates: Returns are free of charge.
- Saudi Arabia, Kuwait, Oman and other international countries: Returns are the responsibility of the customer.

How do I start a return?
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To initiate a return, please email help@maxineleigh.com with your order number. Your return request must be submitted within 14 days of receiving your order. A member of our customer service team will respond with the next steps.

For any questions not covered here, please reach out to our team at help@maxineleigh.com and we will get back to you within 48 hours

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